Contacts

Use this page to reach the team behind this information site. For anything that involves your casino account, please read the section on casino support first, because we cannot see or change account data.

Contact this website

Email us at info at this website domain for questions about the content of this guide, corrections, privacy requests or partnership enquiries. Please write in English and include the page address you are asking about.

We aim to reply within a few business days. We do not offer phone or live chat support on this website.

Help with your JokaRoom account

Account problems must be handled by the casino operator. The brand lists these support channels:

• 24/7 Live Chat on the official website
• Email support
• Phone support

Support is provided in English. When you write to support, include your registered email address, the time the problem happened and a short description of what you saw. Never send your password to anyone, including us.

Before you contact us

• Check the login help section on the home page for quick fixes.
• Check the verification section if a withdrawal is waiting.
• Read the operator terms for bonus and payment rules.

Complaints about gambling services

If you cannot resolve an issue with the operator, keep copies of your messages and check the regulator or dispute information in the operator terms. Free and confidential gambling support is available from Gambling Help Online in Australia.

Business details

This website is an independent information resource for Australian readers. It is not the casino operator and does not hold player accounts. Brand details on the home page relate to JokaRoom and its operator Joka Group.